Frequently Asked Questions
Everything you need to know about shopping with Ozmosis.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
How do I return or exchange an item?
You can return unworn items with original tags within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label for your convenience.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Ozmosis ships to over 50 countries worldwide. Shipping costs and delivery windows vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
How can I track my order?
Once your package ships, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.